HASKART APPOINTMENT & CANCELLATION POLICY
v1.1 — Updated December 2025
This Appointment & Cancellation Policy (“Policy”) governs all virtual and in‑person wellness service Appointments made through the Haskart platform (“Platform”). By making a Appointment, you (“User”) agree to the terms outlined below.
Haskart is a non‑clinical wellness Appointment platform. All services are delivered by independent contributors or wellness centres (“Service Providers”). Haskart does not provide wellness services directly.
1. Appointment Overview
1.1 Types of Appointments
Users may book:
- Virtual non‑clinical wellness sessions (video or voice)
- In‑person 1‑to‑1 wellness services offered by participating wellness centres (massage, spa, beauty, bodywork, etc.)
1.2 Appointment Confirmation
A Appointment is considered confirmed when:
- The User selects a service, time slot, and provider
- Payment is successfully processed
- A confirmation notification is issued via the Platform
1.3 Payment Flow
- All payments are made through the Platform
- Haskart receives the payment first
- After deducting platform commissions, the balance is transferred to the Service Provider
Haskart is not responsible for service delivery quality or outcomes.
2. User Responsibilities
By making an Appointment, Users agree to:
- Provide accurate information
- Arrive on time for in‑person sessions
- Ensure stable internet connection for virtual sessions
- Respect the Service Provider’s environment, rules, and boundaries
- Use the Platform for lawful, respectful interactions
3. Cancellation Policy
3.1 User‑Initiated Cancellation
Users may cancel an Appointment through the Platform, subject to the following rules:
Virtual Sessions
- Free cancellation if done at least 6 hours before the session
- Cancellations made less than 6 hours before the session may be non‑refundable, depending on the Service Provider’s policy
In‑Person Sessions
- Free cancellation if done at least 3 hours before the appointment
- Cancellations made less than 3 hours before the appointment may be non‑refundable
3.2 No‑Show Policy
A Appointment is considered a no‑show if:
- The User does not join the virtual session from 10 minutes of the start time
- The User does not arrive for an in‑person session from 15 minutes of the scheduled time
No‑shows are non‑refundable.
3.3 Service Provider Cancellations
If a Service Provider cancels:
- Users will receive a full refund, or
- Users may choose to reschedule at no additional cost
Haskart will notify Users as soon as possible.
4. Rescheduling Policy
Users may request to reschedule:
Virtual Sessions
- Allowed up to 6 hours before the session
- Subject to provider availability
In‑Person Sessions
- Allowed up to 3 hours before the appointment
- Subject to centre availability
Late rescheduling may be treated as a cancellation.
5. Refund Policy
Refunds are issued when:
- A Service Provider cancels the session
- The User cancels within the allowed cancellation window
- A verified technical issue prevents a virtual session from taking place (case‑by‑case review)
Refunds are not issued for:
- No‑shows
- Late cancellations
- Dissatisfaction with service outcomes (handled directly with the Service Provider)
Refunds are processed back to the User’s original payment method.
6. Service Provider Responsibilities
Service Providers agree to:
- Honour confirmed Appointments
- Start sessions on time
- Provide accurate service descriptions
- Maintain a safe, respectful environment
- Notify Haskart promptly of any changes or cancellations
Repeated cancellations or complaints may result in suspension from the Platform.
7. Disputes & Support
If a User experiences issues with an Appointment:
- Contact Haskart Support
- Provide Appointment details and evidence (if applicable)
Haskart will mediate between the User and Service Provider but is not liable for service outcomes.
8. Policy Updates
Haskart may update this Policy from time to time. Continued use of the Platform after updates constitutes acceptance of the revised Policy.